Details to share before dispatch
Describe the starting symptom, tire condition, key or lockout situation, fuel request, and exact vehicle position. Prepare a delivery destination if the vehicle cannot be made roadworthy.
Confirm the complete request
Standard tows start at $125. Availability, equipment, timing, and the complete price depend on the vehicle, pickup access, destination, and service conditions. Confirm every detail by phone before dispatch.
The work area must be safe
A battery jump, tire change, lockout, or fuel request may be inappropriate on a narrow shoulder, bridge, ramp, blind curve, or active lane. Give the exact position and follow emergency instructions before arranging roadside work.
Describe the symptom, not a diagnosis
Tell the provider what happened, what the dashboard shows, what sounds you hear, and what the vehicle does now. For tire problems, report damage to the wheel and whether a usable spare is present. For a lockout, confirm lawful access to the vehicle.
- Exact entrance and vehicle position
- Surface, slope, height, and turning room
- Keys, steering, wheels, and visible damage
- Authorized destination and receiving hours
Have a towing fallback
A jump does not repair a charging system, and a spare cannot solve suspension or wheel damage. Choose a repair destination in advance so a separate towing quote can be discussed if roadside help does not return the vehicle to safe operation.